多项选择题

Discuss with your partner about how to refuse routine requests Open directly with a buffer Provide reasons Soften the bad news Close pleasantly
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单项选择题
In process management, a good systematic method______
A．must support the requirements of customers
B．can help workers work faster but less efficiently
C．should allow workers involved in the process to make decisions with management
D．must deal with compliance issues
单项选择题
A．allowB．keepC．requireD．send
A．allow
B．keep
C．require
D．send
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