Questions 14～16 are based on a dialogue between a part-time student and a school registrar. You now have 15 seconds to read Questions 14～16.

Why does the woman have to go to the office two times

A．The director couldn’t give her an appointment right away.
B．The office was close the first time she went.
C．The computers were out of service the first time she was there.
D．She did not have acceptable identification with her on her first visit.