单项选择题

If customers are returning shirts because of crooked collars, the people most likely to identify the cause of the problem are______.

A．the salesmen.
B．the supervisors.
C．top management.
D．the people who make the shirts.
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In they become so enthralled… (Para 3), enthralled here means
A．shocked
B．fascinated
C．puzzled
D．uncertain
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Without the support and leadership of management, the change to computerization will probably______.
A．take twice as long.
B．cost a great deal.
C．be unsuccessful.
D．end up losing money.
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