单项选择题

Questions 170-173 refer to the following advertisement.
Customer Service Coordinator—Job Overview
Company: Alpha Services seek two Administrative Coordinators
We aim to provide an enjoyable, friendly, and helpful shopping experience in an atmosphere that is both friendly and fun.
You will:
·provide prompt, courteous and knowledgeable service to all customers,
·resolve customer service issues appropriately and competently,
·audit and approve all necessary paperwork,
·train store assistants on customer service standards.
Personal requirements:
·strong organizational skills,
·ability to lead others,
·ability to make accurate and timely decisions under challenging conditions,
·self-motivation and ability to multi-task,
·high school diploma/GED preferred,
·excellent verbal and written communication skills,
·successful track record in training staff for customer service,
·excellent professional appearance,
·ability to work flexibly, including nights and weekends.
Job Benefits: In addition to our open atmosphere and supportive work environment, we are delighted to offer an excellent benefits package, including competitive salary, time-off in lieu for night work, and in-store discounts. Which of the following tasks does this job involve doing