单项选择题

When complaining in person, you should

A．get a receipt for what you buy
B．speak to someone in authority
C．talk directly to the assistant
D．ask to see the buyer
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单项选择题
You may be able to claim extra money when
A．you have been hurt
B．you can't find something wrong
C．your clothes have been torn or lost
D．damage has been caused by the faulty article
单项选择题
If you write a letter to complain,
A．ask what recipt numbers you should give
B．say how you feel about the matter
C．it is necessary to send receipt
D．it is important to keep a record of what you say
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