单项选择题

What does the writer think of the American customer service

A．It takes advantage of shop assistants.
B．It has been dreamt of by the Europeans.
C．It may not be suitable to the European society.
D．It is not applicable in times of economic difficulty.

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单项选择题

The Europeans have to reexamine what customer service means because______.

A．retailers are under increasing pressure to improve their service and cater more for consumer demands
B．America has been set as an example of good customer service
C．they are aware that attitudes to shopping and consumers may vary in different countries
D．consumers income has been reduced

单项选择题

What can be concluded about the writer's friend in paragraph 3

A．He enjoyed talking to the waiter.
B．He seldom talked to his wife.
C．He didn't like the US style service.
D．He had waited a long time to be served.