·You will hear a radio interview with Martha Flowers, the Managing Director
of the MAX chain of sandwich bars. ·Choose the correct phrase to complete
each sentence or answer the question. ·Mark one letter(A, B, or C) for the
phrase you choose. ·After you have listened once, replay the recording.
What does Martha say about her employees
A. They must listen more carefully to what customers say. B. She finds whet they can tell her very useful. C. It is difficult to recruit enough good quality staff.