Questions 11 to 18 are based on the conversation you have just heard.

A．It’s the most important part of communication.
B．It’s the only way to make an employee look professional.
C．It’s vital to have good communication between colleagues.
D．It’s helpful to make a good impression on clients.

A．The Net is not healthy for people.
B．The Net does not help with people’s communication.
C．The Net is healthier than TV.
D．The Net does no good to people’s psychological well-being.