A KEY activity for achieving customer satisfaction is to define ______ .

A．should be delayed until the project is completed
B．should determine the correctness of the work results
C．should establish and document the level and extent of completion
D．will form the basis of the project audit

A．the process of developing a detailed project scope statement as the basis for future project decisions
B．determining the responses needed to perform project activities
C．analysis of activity sequence, duration, and resource requirements
D．a written statement identifying the quality standards relevant to the project