Questions 11 to 18 are based on the conversation you have just heard.

A．They get advices from a salesman and make their decision at the same time.
B．They check a product by themselves while making their decision.
C．They get to know a product through internet before making the decision.
D．They usually purchase a product on line.

A．Some customers are the shareholders of a store.
B．Department stores offer more service for customers.
C．Customers think they are kings.
D．Customers are respected as a king in business circle.