单项选择题

A．Some time last year.
B．One year ago.
C．Over a year ago.
D．Half a year ago.
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单项选择题
It is not advisable to use the general, all-covering apology because ______.
A．it gets one into the habit of making empty promises
B．it may make the other person feel guilty
C．it is vague and ineffective
D．it is hurtful and insulting
单项选择题
According to the author, saying I'm sorry you're upset most probably means ______ .
A．You have good reason to get upset
B．I'm aware you're upset, but I'm not to blame
C．I apologize for hurting your feelings
D．I'm at fault for making you upset
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