多项选择题

Deliveries sent by containers normally require

A．detailed marking and careful handling.
B．much less packing than those packed in crates.
C．transshipment and partial shipment.
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单项选择题
According to the speakers, what happened to the desks when they reached the customer
A．They were printed with warnings such as: USE NO HOOKS, HANDLE WITH CARE, etc.
B．They were carefully supervised by the work manager.
C．Serious scratches were found on the sides of almost all desks delivere
单项选择题
A. give feedbackB. cancel an orderC. make a complaintD. request some informationE. make an apologyF. ask for permissionG. redress production problemH. make an order

A. give feedback
B. cancel an order
C. make a complaint
D. request some information
E. make an apology
F. ask for permission
G. redress production problem
H. make an order
单项选择题
29（）

A．functions
B．arranges
C．organises
D．systematises
单项选择题
A. give feedbackB. cancel an orderC. make a complaintD. request some informationE. make an apologyF. ask for permissionG. redress production problemH. make an order

A. give feedback
B. cancel an order
C. make a complaint
D. request some information
E. make an apology
F. ask for permission
G. redress production problem
H. make an order
单项选择题
On learning of the damaged goods ,John Martin wanted to check the inspection records for the order because
A．the buyer implied that the goods were not inspected properly before being dispatched.
B．there should be detailed information about the goods in the inspection sheet.
C．John Martin came to realise that he had an angry customer to deal wit
单项选择题
28（）

A．relates
B．refers
C．means
D．directs
单项选择题
A. give feedbackB. cancel an orderC. make a complaintD. request some informationE. make an apologyF. ask for permissionG. redress production problemH. make an order

A. give feedback
B. cancel an order
C. make a complaint
D. request some information
E. make an apology
F. ask for permission
G. redress production problem
H. make an order
单项选择题
What kind of information did John Martin probably get from the telephone call
A．A complaint
B．Receiving an order
C．Confirming a message
单项选择题
27（）

A．confined
B．decided
C．limited
D．defined
单项选择题
26（）

A．undertaken
B．tried
C．carried
D．adopted
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