单项选择题

Questions 102-104 refer to the following letter.
Customer Service Department
Northland Electronics Center
4022 First Street
Wellington
Now Zealand
Dear Northland Representative,
I would like to share with you a positive experience I recently had with your company.
On February 4, I ordered a DVD player and two DVDs from your online store. The_(1)_________delivery time was five business days, so I expected to receive the items no later than February 11.
When this day came and my order had not arrived, I was upset.
I waited another week to__(2)___________any unexpected postal delays, and then, on February 18, I emailed the Northland Customer ServiceDepartment about the problem. They responded
immediately with an apology and promised to resend the order by express delivery at no extra charge. I received it just two days later, on February 20.
I would like to_(3)___________my gratitude to the Customer Service Department. You are a credit to your fine company, and you can count on my patronage for many years to come.
Sincerely,
Gavin Prigmore

第（3）题应填（）

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