多项选择题

单位管理人员和专业技术人员的创新能力是影响单位（　　）的重要因素。

A.市场开拓
B.产品开发
C.社会变革
D.持续发展
E.管理绩效

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单项选择题

资料：From: Iris WuTo: Tim ApplebySubject: Marketing issuesDate:May 3Hi Tim,Can you schedule a conference call for all our marketing directors, me included, to discuss the launch of the new appliance line? Please note that our offices in the Philippines and France are respectively, twelve and six hours ahead of us. Threfore, kindly remind the directors that the call may have to occur outside of business hours.The meeting should be arranged before the new product presentations on May 26. I recommend scheduling the call on May 14 or 15 to allow sufficient time for the appliance information charts to be updated with any suggested changes. Should a different date be more convenient for the other directors, please check with me to confirm my availability?Thank youIrisWhen are presentations scheduled?

A.onMay3
B.onMay14
C.onMay15
D.onMay26

多项选择题

根据《质量管理体系标准》的规定，建立和实施质量管理体系的程序，通常包括（）等阶段。

A.质量管理体系实施
B.组织策划与总体设计
C.质量管理体系运行
D.质量管理体系文件编写
E.质量管理体系认证

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