填空题

Complete the gap-filling task. Some of the gaps below may require a maximum of THREE words. Make sure the word(s) you fill in is(are) both grammatically ＆ semantically acceptable. You may refer to your notes.
How to Be a Good Conversationalist
A good conversationalist can connect with people and make them feel (1)
To be a successful conversationalist, one has to pay attention to the following three things:
Ⅰ. How to start a conversation
1. Think of a positive ice-breaker, like a compliment or (2)
2. Be sincere and respectful and show (3) in talking to them.
Ⅱ. How to keep a conversation going
1. Elaboration technique: ask questions that get others to talk in (4)
2. (5) is the best form of communication because it keeps people’s interests up.
3. Tips for being a good communicator:
-- watch your (6) language
-- never gossip
-- develop a wide range of interests
-- be (7) , but avoid sexual and ethnic jokes
-- don’t interrupt; give people enough time to complete
-- show (8)
-- be flexible in your point of view
Ⅲ. How to end a conversation
1. (9) eye contact
2. Use (10) words like "well" or "at any rate"
3. Never be hypocritical to tell a lie
4. Give the other person a good, firm handshake