A．Employees in a big company never call each other by their first name.
B．Even people in top management have probably never met the president of the company.
C．Only a small number of the employees know the top management.
D．People who work for a big company are more conscious of time.

A．To catch the attention of its customers.
B．To keep the lines open to the public.
C．To settle problems in a less confrontational manner.
D．To give priority to complaints from the public.