填空题

Being assertive (过分自信) is being able to communicate with other people
clearly. If you felt that you had expressed what was important to you and al-
lowed the others to respond their own way, then, regardless of the final out- 62. ______
come, you behaved assertively. It is important to remember that being asser-
tive refers to a way of coping with confrontations. It does not mean getting
your own way every time or winning some battles with another person. In 63. ______
practice, assertive behavior is usually most likely to produce a result which is
generally acceptable to all concerned, without anyone feel that they have been 64. ______
unfairly treated.
Assertiveness is often wrongly confusing with aggression. An aggressive 65. ______
confrontation is when one or both parties attempt to put forward their feelings
and beliefs at the expense of others. In an assertive confrontation, however,
each party stands up for their personal rights, and each shows respect and un- 66. ______
derstanding for the other’s viewpoint.
The reason why assertiveness may not come naturally is what we often 67. ______
tend to believe that we must talk around a subject rather than be direct, or that
we must offer for excuses or justifications for our actions. 68. ______
In fact, we all have a right to use assertive behavior in a various of situa- 69. ______
tions. We are often schooled early in life to believe that sometimes our own
need to express ourselves must take second place. For example, in dealing with 70. ______
those in privileged positions such as specialists, we often feel that speaking as-
sertively is, in some way, "breaking the rules". 71. ______