·You will hear five different business people talking about business success secrets related to good customer service.
·For each extract there are two tasks. For Task One, choose business success secrets described from the list A—H. For Task Two, choose the experience from the list A—H.
·You will hear the recording twice.
TASK ONE—BUSINESS SUCCESS SECRETS
·For questions 13—17, match the extracts with business success secrets, listed A—H.
·For each extract, choose business success secrets stated.
·Write one letter (A—H) next to the number of the extract.
A Honesty to your customers
B Training staff to be concerned about customers as we are
C Business to customer loyalty
D The customer is always right
E Providing true customer service
F Setting up a sales incentive program
G Tiering your customers
H Distributing free samples to customers ______