判断题

（） One key to effective conflict-resolution is to deal with personalities rather than issues.

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问答题

Mr. Graber referred to a trip round the world that he would be making within the next twelve months. He would be visiting many Schweibeur associates and subsidiary companies and look forward to seeing all those present once again, in their own countries. (3 marks)（）

判断题

（） It may be possible to detect that a counterpart is lying by observing body language.

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