填空题
I’m Sorry
Dear Customer
(0) Over the last two years Milair has been experienced unprecedented growth.
(00) Whilst we are delighted at the increasing popularity of our products, this suc-
(34) cess has brought with it some problems. Even though with
(35) over 450 trained customer service staff, our telephone answering standards
(36) have fallen down on a number of occasions, particularly Caring July and Au-
(37) gust. The vast majority of our customers have continued so to receive a good
(38) quality of service, but some have experienced by a service well short of
(39) their, and our, expectations. As a result, we are speeding up our recruitment
(40) program to have the more people available to take your calls. We are also
(41) making much greater use of automated telephone technology. As to Managing
(42) Director of Milair, I want to take up this opportunity to contact those of you
(43) who have been affected and for assure you that my colleagues and I are ded-
(44) icated to delivering the highest possible standard of service. I am confident in that
(45) the steps we are taking on will help up to do this and apologize for
any inconvenience caused.
Yours sincerely