TASK 3 Directions: The following is a letter of
complaint. After reading it, you should complete the information by filling in
the blanks numbered from 46 to 50(in no more than three
words)in the table below．
December 10th, 2006 Dear Sirs， I know
that your company has a reputation(声誉)for quality products and fairness toward
its customers. Therefore, I’m writing to ask for a replacement for a lawn
mower(割草机)． I bought the mower about half a year ago at the
Watchung Discount Center, Watchung, Nebraska. I’m enclosing a copy of a receipt
for the mower. A month after I bought the lawn mower, the
engine failed, and it was repaired under warranty(保修期). So far, I have had the
engine repaired four times． Now the engine has broken down
again． I have already spent more than $300 on repairs, and I am
beginning to seriously question the quality of your mowers． I am
requesting that you replace this mower with a new one． I hope
that you will live up to your reputation of the good customer service that has
made your business successful.
Faithfully,
Rod Green Letter of
Complaint Purpose of the letter: requesting a
(46) for a lawn mower Time of purchase: about
(47) ago Trouble with the machine: (48)
Times of repairs so far: (49)
Money spent on repairs: more than (50)