· Look at the telephone message below. · Some information is
missing. · You will hear a dialogue between a man and a woman. · For each
question (9-15), fill in the missing information in the numbered space, using a
word, numbers or letters. · You will hear the conversation twice. Telephone Message From: (9)
To: (10) Name of the caller’s company:
(11) Problem: Something is wrong with a machine whose
model is: (12) , which was bought about (13)
ago. No (14) has been sent to the customer. Ways
to solve the problem: Send a service operator on Wednesday at (15)
in the afternoon together with some instruction.