When a consumer finds that a item he bought is faulty 76. ______ or does not live to the manufacture’s claim for it, 77. ______ the first step is present the warranty(保单) to the shop assistant 78. ______ or others helpful records at the store of purchase. If this action 79. ______ does not work, there are various means that may used to gain 80. ______ satisfaction. A simple and commoner method is to complain 81. ______ directly to the store manager. Generally, 82. ______ the "high up" the consumer takes his complaint, 83. ______ the faster he can expect it to settled. In such a case, 84. ______ it is usually settled at the consumer’s favor, if he has a just claim. 85. ______