Supervisors Quarterly Meeting
October 25
8:32 -- VP Hamilton begins the meeting and notes that six people are present.
8:35 -- Hamilton gives quarterly performance briefing by department.
Human Resources: The number of employee complaints this quarter was very low. Employee satisfaction events have been very successful.
Accounting: Both company and customer paperwork was completed very slowly this quarten The new Q-Form system does not work very well.
Sales: Sales were down this quarter. Many new customers opened contracts with the company; however, several larger old accounts were lost.
Design: Several new employees were hired this quarter and they have produced very good work. However, the rate of production needs to increase.
8:58--The meeting is opened for discussion. Sales Supervisor James suggests that Sales could design a program of benefits for loyal customers.
9:02 -- Accounting Supervisor Thomas says that Accounting has a program for keeping track of customer satisfaction and offers assistance.
9:12 -- James thanks Thomas for the offer and suggests that they meet to discuss it.
9:15-- Hamilton asks if there is any more discussion.
9:17 -- Hamilton adjourns the meeting.
What problem will James try to solve before the next quarterly meeting
A．Work is not being produced fast enough. B．Paperwork is being done too slowly. C．More new employees need to be hired. D．Loyal customers are not being satisfied.