单项选择题

A. give feedback
B. cancel an order
C. make a complaint
D. request some information
E. make an apology
F. ask for permission
G. redress production problem
H. make an order

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问答题
A: What is important when... Entertaining clients ·Types of activities ·Costs of entertainment · · B: What is important when... Dealing with complaints from clients ·Offering an apology ·Suggesting a solution to the problem · · C: What is important when... Making a presentation ·Good organisation of information ·Language competence · ·
填空题
G
多项选择题
Deliveries sent by containers normally require
A．detailed marking and careful handling.
B．much less packing than those packed in crates.
C．transshipment and partial shipment.
填空题
11（）
填空题
3（）
填空题
7（）
填空题
C
单项选择题
According to the speakers, what happened to the desks when they reached the customer
A．They were printed with warnings such as: USE NO HOOKS, HANDLE WITH CARE, etc.
B．They were carefully supervised by the work manager.
C．Serious scratches were found on the sides of almost all desks delivere
单项选择题
A. give feedbackB. cancel an orderC. make a complaintD. request some informationE. make an apologyF. ask for permissionG. redress production problemH. make an order

A. give feedback
B. cancel an order
C. make a complaint
D. request some information
E. make an apology
F. ask for permission
G. redress production problem
H. make an order
单项选择题
29（）

A．functions
B．arranges
C．organises
D．systematises
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