Letter 1
June 10, 2006
Dear Sir or Madam,
Last night the central heating system that you installed (安装) in our factory exploded. The explosion caused a great deal of damage and our stock of fashion clothes has been completely ruined.
We must insist that you replace the heating system immediately and pay for our damaged stock, valued at $400,000.
We look forward to your reply.
Yours faithfully,
Bill Black
Assistant Manager
Letter 2
June 15, 2006
Dear Mr. Black,
We are writing in connection with the recent explosion at your factory.
We would like to point out that we have been manufacturing heating systems for over 25 years and we have never had a complaint before. We have asked a surveyor to find out the cause of the explosion.
We are hoping that we can provide you with a satisfactory answer soon.
Yours sincerely,
Mary Miller
Service Manager
What has been done by the heating system supplier
_________has been asked to find out the cause of the accident.