Questions 19 to 22 are based on the conversation you have just heard.

As a teenager, Rowling dreamed of becoming a (74) author whose books were sold in stores. She kept her ambitions a secret, (75) , because she feared criticism and discouragement from people who might declare that her writing was (76) . Rowling gradually became more self-confident and was (77) Head Girl during her final year at school. (78) languages at Exeter University in order to be (79) as a bilingual secretary, Rowling graduated with a degree in French and Classics. This (80) knowledge aided her later clever (81) of characters in the Harry Potter books.
Rowling then (82) to Manchester for other office positions. She wrote fiction for adult readers but did not (83) it for publication. She also often visited her (84) mother. It was during one of these train trips (85) Rowling began inventing characters and (86) .