TEXT C Industry should get rid of
half its bosses, says behavioral psychologist Alfred J. Marrow." Adults are
quite capable of handling their lives outside their homes, at their jobs,"
Marrow said in an interview. They need fewer supervisors and managers, not
more. As president of the American Board of Professional
Psychology, he’ s heard the complaint from working people over and over again:
too many bosses. If a shirt manufacturer’ s customers are
returning merchandise because the collars are crooked, he said, the people who
make the shirts are more likely than management to identify the problem quickly
if they get together to talk about it. But if the boss comes on
as an adversary, bawling them out for bad work and threatening to or actually
firing some, the remaining workers will probably react angrily and work will
suffer. He recalled an insurance company in Hartford, Conn. that
got about 50,000 pieces of mail every morning. One person was assigned to slit
the envelopes starting at 6 a. m. When a meeting was called to discuss the
frequent turnover of employees in that job, one worker suggested that the
starting hour be changed to 7:30, and the one person to a team of four of
five. The solution worked, Marrow said, because one person was
no longer stuck with a boring and lonely job for four to five hours. The work
got done in one hour, and the propel who did it were then given more varied and
interesting clerical duties the remainder of the day. That’s
called "job enrichment." More American companies are turning to it because
surveys show it’s No. 1 on employees’ lists of importance:" Not wages, not
hours. They are fifth, sixth, seventh," Marrow said. Job
enrichment and employee participation gain the support of top organizations
because they are good for production and reduce staff turnover, he said. For
employees who have not yet discovered they can actually influence management, he
suggests: if you have a problem or objectives that will be good for the company,
first discuss them with your to-workers. Which statement best expresses the theme of the passage
A.Bosses create stress. B.Workers don’ t need bosses. C.Workers should participate more in decision-making. D.Workers know better than bosses.