A．Customers can test the comfort of an expensive item.
B．Consumers are reluctant to buy some products online.
C．Customers can enjoy going to a store or a shopping mall with friends or family.
D．Consumers are reassured that their privacy is respected.

A．The application isn’t available at the office.
B．The woman should mail a copy of her application.
C．The photocopy machine isn’t there anymore.
D．The woman can make copies at the post office.