People are spending a lot of time in the living room.

A．Integrated process and quality management is called for.
B．Considerable thought and hard work are the premise of providing such a mentioned system.
C．The procedures mentioned here can help employees fulfill their work.
D．The effort made in providing such a system will be great while what we get will be little.

A．group similar processes and collect similar information into records
B．provide a language and a framework for doing work
C．arrange the various activities into different classes
D．organize employees and computer systems into units