Hints to turn on your charm 1. Influence people by paying ______ to others. 2. It is the key to successful ______. 3. Figure out boss or colleague’s ______. 4. Be sure to command ______ when officemates seeking anything from each other. Experts’ ideas of turning on charm 5. Robert Cialdini’s idea: use ______ as an influence technique. 6. Valenti’s approach: ______ is necessary. 7. Buffer et al’s strategic weapon: encourage the speaker’s feeling of ______. Other advice 8. Try to use ______. 9. Be sure to get your ______ focus on the speaker. 10. Remind yourself of other ______. 11. e.g. turning off ______ at the meeting. 12. putting aside e-mail for ______.