单项选择题

The author might probably disagree with which of the following statements______

A．Some errors and failures are unavoidable
B．Both an organization and their customer are responsible for certain error
C．An attitude of indifference towards their customers might result in a heavy loss of profit
D．Only regular customers deserve good treatment
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单项选择题
The main idea of the passage is best expressed by which of the following _____
A．Business organizations should not spend so much money to attract new customers
B．Maintaining customers' patronage is the most important to business organizations'
C．Customers are kings
D．Organizations should pay more attention to the benefit of their customers
单项选择题
What does the author imply in the sentence“The old saw that all customers should be treatedalike is a myth”______
A．It's not real that customers should be treated equal
B．It's not true that all customers are treated equal
C．Customers received equal treatment in the past
D．It's an old story that customers were treated equal
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