Job stress has become a common and costly problem in the
American workplace, leaving few workers untouched. Ⅰ. General
introduction to job stress 1) definition: harmful
physical and (1) ______ responses that occur when the requirements of the job do
not match the capabilities, resources or needs of the worker.
2) difference between challenge and job stress
--Challenge (2) ______ us psychologically and physically and when a
challenge is met, we feel relaxed and satisfied.
-- In the case of job stress, the stage is set for illness, injury and job
failure. 3) prevention strategies for job stress:
individual and (3) ______ factors -- (4) ______
between work and family or personal life -- a
support network of friends and coworkers -- a
relaxed and positive outlook Ⅱ. Influences of job
stress 1) early signs --
mood and sleep disturbances -- upset stomach and
headache -- (5) ______ with family and
friends 2) (6) ______ diseases
-- cardiovascular disease -- musculoskeletal
disorders -- psychological disorders
3) inadequate job performance like absenteeism which has (7) ______
on the bottom line Ⅲ. Measures to reduce job stress
1) stress management training, such as employee assistance programs
to provide (8) ______. ______ for employees with
work and personal problems --
inexpensive -- easy to implement
-- reducing rapidly stress symptoms like anxiety and sleep
disturbances --beneficial effects on stress
symptoms are (9) ______, because of focus on worker rather than
environment 2) organizational change, that is, to bring
in a consultant to improve (10) ______ --
identification of stressful aspects of work --
design of strategies to reduce or eliminate the identified stressors
3) the most useful approach: a combination of organizational change
and stress management