Questions:
(1)Have you ever changed your name
(2)What are the hobbies you pursue with your spare time
(3)What’s the most important skill nowadays

A. positive
B. correct
C. right
D. certain

A. the message can be interpreted differently to what was intended.
B. it can be easy for people to ignore the contents of a written message.
C. most people are more comfortable with face-to-face communication.
D. it is possible for correspondence to get lost within a large organization.