Questions 1 to 5 are based on an
interview. At the end of the interview you will be given 10 seconds to answer
each of the following five questions. Now. listen to the
interview.
Why is Bookstore’s customer service so successful
A．The company is able to offer any book title in print. B．The company deals with complaints in a positive way. C．The company gives priority to orders from regular customers. D．The company is able to offer fast delivery.