单项选择题
Public image refers to how a company is viewed by its customers, supplies, and stockholders, by the financial community, by the communities in which it operates, and by the government. Public image is controllable to a considerable extent, just as the product, price, place, and promotional efforts are.
A firm’s public image plays a vital role in the attractiveness of the film and its products to employees, customers, and to such outsiders as stockholders, suppliers, creditors, government officials, as well as diverse special groups. With some things it is impossible to satisfy all the diverse publics: for example, a new highly automated plant may meet the approval of creditors and stockholders, but it will undoubtedly find resistance from employees who see their jobs threatened. On the other hand, high-quality products and service standards should bring almost complete approval, while low quality products and false claims would be widely looked down upon.
A firm’s public image, if it is good, should be treasured and protected. It is a valuable asset that usually is built up over a long and satisfying relationship of a firm with its publics. If a firm has developed a quality image, this is not easily countered or imitated by competitors. Such an image may enable a firm to charge higher prices, to woo the best distributors and dealers, to attract the best employees, to expect the most favorable creditor relationships and lowest borrowing costs. It should also allow the firm’s stock to command a higher price-earnings ratio than other firms in the same industry without such a good reputation and public image.
A number of factors affect the public image of a corporation. They include physical facilities, contacts of outsiders with company employees, product quality and dependability, price relative to competitors, customer service, the kind of advertising and the media and programs used, and the use of public relations and publicity.
A. interaction with outsiders
B. prices
C. advertising
D. registered capital