Questions 21 and 22 are based on the following news. At the end of the news item, you will be given 10 seconds to answer the questions.
Now, listen to the news.
According to the Insurance Institute, how many of car head restraints fail to stop rear end crashes

A．The final will count for 50%, the research project for 30%, and the mid-term for 20%.
B．The final will count for 50%, the research project for 20%, and the mid-term for 30%.
C．The final will count for 40%, the research project for 30%, and the term paper for 30%.
D．The final will count for 40%, the term paper for 30%, and the mid-term for 30%.

A．He thinks the hotel should give him a free continental breakfast.
B．He feels he should first receive an apology from the manager for what has happened.
C．He suggests that the hotel should give guests an additional 15% discount in cases like his.
D．He implies that he might not visit again because of the problems he has ha