MEMO
FROM: David Williams TO: IMA student DATE:
January 20, 2006 SUBJECT: Review Questions from Chapter 3 and
Online Readings Here are the answers to your January 18 review questions about
feedback, listening, and non-verbal communication. 1. Four ways
that can provide supportive feedback are: Maintaining eye
contact; Responding with appropriate facial expressions and
gestures; Using verbal reinforcements such as "I see" and
"yes"; Rephrasing the speaker’s comments to verify
understanding. 2. When your gestures conflict with your words,
your audience will almost always believe your gestures and not your
words. 3. Active listening is very useful when you are not sure
you understand what the person means, or when an important or emotionally
charged message is sent. I hope this information is helpful. If
you need further information, please contact me by email at
imastudent@ou.edu. What will your audience always believe when your gestures conflict with your words
They will almost always believe ______.