单项选择题

21（）

A．rules
B．decisions
C．steps
D．changes

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单项选择题
What is satisfactory method in quality management then
A．It is a method which can deal with problems centering on "conformance to requirements".
B．It is a method which can approach the problem of direct customer requirements.
C．It is a method which can cope with problems of efficiency and effectiveness.
D．It is a method which can solve problems of meeting the requirements of law.
单项选择题
22（）

A．interest
B．upset
C．excite
D．scare
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