单项选择题

According to this passage, people becoming interested in natural foods because （）

A．they are getting fired of processed foods
B．they want to change their eating habits
C．a lot of the foods they eat is not healthy
D．food experts recommend them to have natural foods

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单项选择题

When a consumer finds that his purchase has a fault in it, the first thing he should do is to （）

A．complain personally to the manager
B．threaten to take the matter to court
C．write a firm letter of complaint to the store of purchase
D．show some written proof of the purchase to the store

单项选择题

The passage tells us （）

A．how to settle a consumer's complaint about a faulty item
B．how to make an effective complaint about a faulty item
C．how to avoid buying a faulty item
D．how to deal with complaints from customers