PART FIVE · Read the following text. ·
For each question 31—40, write one word. (31) London’s Heathrow Airport is the busiest
international airport in Europe, Amsterdam’s Schiphol Airport has always claimed
to be the best, especially (32) business travelers. But
Schiphol is facing a new rival, Manchester Airport (33) the
north of England. The latest survey of passengers (34)
the World Air Transport Association (WATA) shows Manchester is in the
world’s top six airports. "The management team (35)
Manchester airport are for customers’ service", says chief executive
Geoff Muirhead. In the survey, passengers gave Manchester an average of
8.32 points out of a maximum of ten, putting it (36) of
Singapore% Changi Airport (8.26) and Schiphol (8.12). The detailed results of
the survey show that Manchester scored the highest marks of any airport in
business travelers, put Changi in top place in WATA’s smaller survey of 40,000
business flyers; Manchester came second, with Schiphol again third.
(37) Schiphol is still first for shopping facilities and
transport links. Manchester led in the availability of baggage carts (a
British specialty, (38) London’s Gatwick and Heathrow came
third and fourth). Changi led in efficiency of baggage delivery, with Manchester
second. Manchester is also mentioned (39) its restaurant
facilities, coming fourth after Melbourne. Sydney and Schiphol, in the
order. Muirhead said that beating competition from 42 other international
airports was mainly due to the positive attitude of the staff. All 2,500 staff
spent a clay on a course learning how to deal (40) difficult
or dissatisfied customers. Miurhead and other senior directors also worked some
nights in order to meet the night staff and encourage team-building.