单项选择题

You have been assigned to manage a large enterprise resource planning(ERP) project in your organization．You realize that detailed planning，execution，and closing processes are prerequisites for success．To support the project from initiation through closing you should use （）．

A．a make-or-buy analysis
B．lessons learned and other historical information from previous projects
C．benefit-cost analysis
D．the project management information system

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单项选择题

During execution of a project which is performed for a customer on a T & M (time and material)contract base，a new project manager is taking over the assignment．He discovers that two members assigned to the project have charged time without performing any work for the project customer．Upon further investigation，he determines that this occurred because there have been no other project assignments open for these employees．The customer is unaware of these facts．Which of the following should he do ？（）

A．Try to find some productive work for these staff members in the project and leave them on the tea
B．The best thing is to do nothinThe customer will not realize the problem anywa
C．Try to find a responsible person for the over-assignment who can be made accountabl
D．Take the two people off the team immediately and arrange for the refund of the excess charges to the custome

单项选择题

You are managing tooling for an aircraft part．Your team members tell you that they found a few defective parts．When you asked them the reasons for the defect，they mentioned that it could because of several reasons including the material used，the measurement system，inaccurate tolerances in the machine or other factors．To help them to illustrate better how various factors might have contributed to the defect，you will （）．

A．use a control chart
B．create a flowchart
C．draw a fishbone diagram
D．draw a Pareto chart