第二部分：在下列课文片段中填入遗漏的词。
E-CRM means different things to different
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. Some enter e-CRM through traditional contact-management and sales-force automation
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from such vendors as GoldMine Software Corp. or Internet Commerce Corp. Many companies see e-CRM as a natural
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of their call centers. In an ideal system,
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information, such as customers" buying preferences, or circumstantial information, such as customer-contract
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, can launch actions and data screens. Finally, companies with corporate enterprise resource planning (ERP)
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see e-CRM as a natural part of computer-facilitated management.
You don"t need to begin on a grand
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; you can take small steps toward a comprehensive e-CRM system with
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contact management companies such as Commence Corp., GoldMine Software Corp. , Internet Commerce Corp. , and Multiactive Software. GoldMine 5.0 is
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at teams of 1 to 50 users who want to track, refer, and act on telephone and e-mail contacts from customers. The users needn"t
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on a local network to coordinate an action.