单项选择题

The phrase "live up to" (Line 2, Para. 1) in the context means （）

A．meet the standard of
B．realize the purpose of
C．fulfill the demands of
D．keep the promise of

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单项选择题

If a consumer wants a quick settlement of his problem, it's better to complain to （）

A．a shop assistant
B．a store manager
C．the manufacturer
D．a public organization

单项选择题

The most effective complaint can be made by （）

A．showing the faulty item to the manufacturer
B．explaining exactly what is wrong with the item
C．saying firmly that the item is of poor quality
D．asking politely to change the item