Passage 2 Before you make a telephone call, you should always have the necessary (1) with you. In this way, you can make a correct and useful telephone call. You need a list of points -- dates, time of (2) . and so on. This can help you to make an (3) telephone call. Proper preparation may even (4) you from making a second telephone call. You should use a telephone (5) pad in order to take down the information from callers.