Task 5 Directions:There is a letter here. After
reading it, you are required to complete the answers that follow the questions
(No. 56 to No. 60). You should write your answers in not more than 3 words on
the Answer Sheet correspondingly.
June 15,
2006 Dear Sir, Your shipment of twelve thousand "Smart"
watches was received by our company this morning. However, we wish to make a
number of complaints concerning the serious delay in delivery and your failure
to carry out our instructions with regard to this order. Late
delivery of the goods has caused us to disappoint several of our most valued
customers. The second complaint concerns (涉及) the mismatch in
color between the watches we ordered and those delivered. As a
result of the above problems, therefore, we feel that the most suitable course
of action is to return to you unpaid any of the goods considered unsatisfactory.
We look forward to your prompt reply.
Yours sincerely,
Marks Swift
Managing Director,
Johnson & Sons Ltd. What is considered to be the most suitable course of action to solve the problems
The most suitable course of action is to return to the producer unpaid any of the goods ______ .