When you are negotiating with someone, listen for the (0) that he or she might be sending to you. For example, the word "difficult" does not (21) the same as impossible. Imagine you are staying in a hotel, and you want to change your room. The manager’’s answer, "That would be difficult, Sir", does not mean that he is saying "no". It just means that he wants to know (22) you are prepared to offer him in return for the change of room. If you (23) you will cause him a lot of trouble if he does not change your room, he might (24) it would be better for him to do as you ask.
If you are buying a new car, and want to pay less than the price being asked, then the salesman’’s (25), "I’’m sorry, but we never negotiate on the price" means that they do negotiate on other things, like the (26) time or the "extras" that might be available as part of the purchase.
In all of these (27) the message is never communicated in clear terms. In any negotiation, the two "players" wish to get as much out of it as they can, of course. In the three (28) above the salesmen and the hotel manager are hoping that you will accept their price or conditions but their "messages" make it clear that there may be (29) for movement and compromise. In a successful negotiation, the two sides move towards each other and reach agreement on conditions that (30) both sides.
A. phrases
B. words
C. meanings
D. messages
EXAMPLE：The correct answer for blank (0) is D.