填空题

Business Phone Etiquette
Etiquette is in essence about proper conduct and presenting yourself favorably. Demonstrating good etiquette is important if one seeks to be successful. An area in which this is essential is the business phone call.
(9) ... Business people that interact solely over the phone yet never meet still form strong opinions of one another. Practicing good business phone etiquette helps encourage clear lines of communication, build rapport and avoid misunderstandings. Most of us can recollect a phone call that left us feeling frustrated or irritated. How much of this could have been attributed to poor phone etiquette (10) ...
All successful business interaction needs preparation. The phone call is no exception. It is important to know who you are calling, the most convenient time to do so, the reason for your call and what you can do for them. Be structured, short and sharp. If the caller is not known to the receiver, it is important that the purpose of the call and the caller’s credentials are established immediately. (11) ...
Particularize your intention behind the call. (12) ... Expand upon information and specify the purpose of the call. Pass on information that the receiver will understand, appreciate and find useful. Waffling and speaking generically will lose attention and generally reflect poorly on the caller.
(13) ... When speaking to someone you do not know avoid informal speech or personal questions. Once a relationship has been built it is considered polite to enquire about weekends, children or other non-sensitive personal matters. (14) ... If it is imperative that sensitive discussions take place over the phone, business etiquette requires that you confirm with the receiver whether this is appropriate.
A. Privacy and security around furtive issues must always be borne in mind on the phone.
B. Do not assume the receiver understands why you are calling them and what you expect of them.
C. Here we explore a few simple examples of areas within business phone etiquette that should be employed when making or receiving calls.
D. You should find they can go a long way in contributing to an improved understanding of how to use the phone effectively in the business world.
E. A simple introduction followed by a sentence or two not only shows good phone etiquette but allows the receiver to set the forthcoming information within a context.
F. If the caller is rambling, chances are you can’t tell what the point is.
G. Millions of business phone calls are made every hour and day.
H. Good business phone etiquette demands professionalism at all times.