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Message
To: Alice (1) Time: 14:30
From: Cathy (2) Date: 16 March
Re: (3) sent in for repair. You asked her to phone. Could you call her back on (4) before 7 p. m. today
3（）

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car

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· You are the General Manager of Kao Lan Tractors. You are looking for ways in which you can increase your business and you have asked two senior members of your staff to conduct a survey of opinions of your tractors as well as those of Nikko Tractors, your chief competitors. Read the following table showing the results of the survey. · Use the information in the table to write a short report ( 100～120 words) about the manufacture and sales of your company’s tractors in comparison to Nikko Tractors. Suggest ways in which improvements can be made. r n r n r n r n Kao Lan r n Nikko r n r n Pricing r n Good ( = cheap) r n Average r n r n Quality r n Average r n Excellent r n r n Reliability r n Good r n Very Good r n r n Ease of servicing r n Very Good r n Average r n r n Appearance r n Poor r n Good r n r n Availability r n Good r n Excellent (Grades = Poor, Average, Good, Very Good, Excellent)

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or better still, to Strategic Human Resource Management . Nor it is this shift,

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