问答题

It is the shopkeeper’s responsibility to take the complaint seriously and to replace or repair a faulty article or put right poor service, because he is the person with whom you have entered into an agreement.

【参考答案】

店主有责任认真对待投诉，更换或修理有毛病的商品，改进服务，因为他是与你订有协议的人。
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